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Hygiene Hotel Provence

For further details, please refer to the guidelines of the French hotel industry association. This document is regularly updated: Version 28th Mai 2020.

Sanitary measures in the wake of the Covid-19 pandemic (updated 28th May 2020)

Cleanliness and hygiene have always been a priority at the Château de Montcaud. In the wake of the Covid-19 pandemic, we have adapted our measures to protect the health and safety of our guests and employees and to comply with the general rules of hygiene and conduct in society as well as the instructions of the French government. Please find an extract of these measures below:

Public areas

  • Hydroalcoholic gel dispensers at free disposal
  • Light switches, lift buttons, door handles, handrails and credit card terminals are sanitized on a regular basis
  • Doors are propped open where possible to reduce contact

Bistro de Montcaud/Sous les Marronniers:

  • Hydroalcoholic gel dispensers at the entrance and exit
  • Guests are asked to wear masks when not seated at their assigned table
  • Mandatory distance between tables maintained
  • A maximum of 10 persons allowed per table
  • Menu presented on blackboards, wine list plasticized and sanitized after use
  • Cashier area equipped with a protective screen
  • Payment terminal sanitized after each contact
  • Access to toilets where possible in one-way traffic

Hotel reception

  • Reception desks equipped with protective screens
  • Check-in and check-out areas are separated
  • Only one guest at a time allowed at a time in the check-in and check-out areas
  • Desk and payment terminal sanitized after each contact
  • Guests are advised to avoid cash payment if possible
  • Paperless invoices preferred (by e-mail), print-outs only on request

Rooms and Suites

  • Hydroalcoholic gel provided in the room
  • Air-conditioning is individually adjustable per room
  • Rooms will not be entered during the whole stay if requested
  • Laundry exchange (hand and shower towels) with designated laundry bags
  • Personal laundry cannot be accepted
  • Minibar service is suspended, in-room refrigerator available to guests

Activities

  • Pool: deck chairs are placed at a sufficient distance
  • Tennis court: rackets and balls are available, and are sanitized after use
  • Boules court: balls are sanitized after use

Employees

  • Hydroalcoholic gel dispensers in the staff area, masks and gloves provided by employer
  • Training in the correct use of masks and disinfectants according to HACCP
  • Hands are washed regularly
  • Masks are worn when social distance cannot be maintained
  • Contact avoided whenever possible between the different departments